Cancellation Policy

FULL CANCELLATION, REFUND & CREDIT POLICY PAGE

Radiant Health Massage LLC

(Effective Immediately)

At Radiant Health Massage LLC, your appointment time is reserved exclusively for you. These policies ensure fairness, respect for your therapist’s time, and consistent availability for all clients.

🔶 1. No Refunds

Radiant Health Massage LLC does not issue cash or card refunds for any reason.
This includes refunds for:

• Cancellations

• No-shows

• Same-day changes

• Late arrivals

• Prepaid appointments

• Packages

• Memberships

• Gift cards

• Promotions

Approved cancellations may qualify for store credit only, valid for 90 days unless otherwise stated.
Store credit holds no cash value and cannot be transferred.

🔶 2. Prepaid Appointments (First-Time Clients & Online Payments)

If you prepaid for a service (deposit or full payment):

If you cancel with less than 24 hours’ notice OR do not show:

Your full payment is forfeited.
No refund.
No credit.

This applies to all prepaid services, including post-op sessions.

🔶 3. Non-Prepaid Appointments (Returning Clients)

If you booked with a card on file but did NOT prepay:

• Less than 24 hours’ notice: A 50% late-cancellation fee will be charged

• No-show: A 100% fee will be charged

Clients are responsible for ensuring their card on file is valid.

🔶 4. Late Arrivals

Appointments start and end at the scheduled time.
Arriving late will reduce hands-on time but the full session fee still applies.

This is out of respect for scheduled clients after you.

🔶 5. Gift Cards, Prepaid Services & Promotional Credits

Gift cards, vouchers, credits, and prepaid sessions must be used within 90 days unless otherwise stated.

They are:

• Non-refundable

• Non-transferable

• Hold no cash value

Expired credits cannot be reactivated.

🔶 6. Series Packages

All packages and series sessions must be completed within 90 days of the first session unless written approval is given.

After 90 days:

• Unused sessions expire

• No refunds

• No credits

• No transfers

🔶 7. Membership Credits

If a membership is paused or cancelled:
All unused credits must be used within 60 days.

After 60 days:

• Credits automatically expire

• No reactivation

• No refunds

🔶 8. Valid Credit Card Required

A valid credit card is required to reserve ALL appointments.
Cards may be charged for:

• Late cancellations

• No-shows

• Invalid/declined cards

• Repeated booking violations

This protects your appointment slot and your therapist’s time.

⭐ 9. VA COMMUNITY CARE APPOINTMENTS (VETERAN PATIENTS)

Veteran appointments are scheduled under an approved VA Community Care referral authorization. These authorizations include limited sessions and strict expiration dates.

A. Cancellations or Reschedules

Veterans must provide at least 24 hours’ notice to cancel or reschedule.
Failure to do so may result in the loss of that authorized session.

B. No-Shows

Missed appointments or repeated cancellations may be reported to the VA, which can:

• Delay future authorizations

• Stop continuation of care

• Lead to denied session approvals

Veterans are responsible for attending all scheduled appointments.

C. Session Expiration

All VA-authorized sessions must be used before the expiration date listed on the referral.

After the expiration:

• Sessions cannot be rescheduled

• Sessions cannot be moved

• Sessions cannot be credited

• Sessions cannot be refunded

This is a VA requirement.

D. Compliance Requirements

Veterans must follow VA Community Care attendance policies.
Non-compliance may affect approval of future referrals.

🔶 10. Contact Information

For cancellations, rescheduling, or account questions:

571-368-4084
 info@radianthealthmassage.com