Cancellation Policy

Appointment & Cancellation Policy

Radiant Health Massage LLC

Each appointment is reserved exclusively for you. To maintain fairness, clinical efficiency, and consistent availability for all clients, the following policies apply.

1. Booking & Payment Requirements

Online Bookings

All online appointments require full prepayment at the time of scheduling.

Appointments are not confirmed without completed payment.

Phone Bookings

Appointments scheduled by phone require one of the following:

• A $25 booking fee (applied toward the total service), or
• Full payment for specialty programs, packages, or series treatments.

Phone reservations are held for one hour pending payment.

If payment is not received within one hour, the appointment time will be released.

No verbal holds. No unpaid reservations.

2. Payments & Refund Policy

All services, deposits, packages, memberships, gift cards, and promotional credits are non-refundable.

Cancellations made at least 24 hours in advance qualify for store credit, valid for 90 days unless otherwise stated.

Store credit:
• Has no cash value
• Is non-transferable
• Must be used within the stated timeframe

3. Cancellation & No-Show Policy

• 24+ hours notice → Store credit issued
• Less than 24 hours notice → Payment forfeited
• No-show → 100% session fee charged

These policies allow us to protect time reserved specifically for you.

4. Late Arrivals

Appointments begin and end at the scheduled time.

Late arrival may reduce hands-on treatment time; however, the full session fee applies. This ensures fairness to clients scheduled after you.

5. Packages & Series Treatments

All packages and treatment series must be completed within 90 days of the first session unless otherwise approved in writing.

Unused sessions after 90 days expire and are non-refundable and non-transferable.

6. Membership Credits

If a membership is paused or canceled, unused credits must be used within 60 days.

After 60 days, credits expire and cannot be reinstated.

7. Gift Cards & Promotional Credits

Gift cards, vouchers, and promotional credits:

• Must be used within 90 days unless otherwise specified
• Are non-refundable
• Are non-transferable

8. Card Requirement

A valid credit or debit card is required to reserve appointments.

Cards may be charged in accordance with this policy if late cancellation or missed appointment guidelines are not met.

This ensures fairness, protects reserved appointment times, and allows us to maintain availability for all clients.

9. VA Community Care Clients

Veteran appointments are scheduled under approved VA Community Care authorizations, which include limited sessions and expiration dates.

• A minimum of 24 hours’ notice is required for cancellations or rescheduling.
• Missed appointments may impact future authorizations per VA guidelines.
• All authorized sessions must be completed before the expiration date listed on the referral.

Veterans are responsible for complying with VA attendance requirements.

Contact Information

For cancellations, rescheduling, or account questions:

571-368-4084
info@radianthealthmassage.com