Cancellation Policy

Cancellation & No-Refund Policy

(Effective Immediately)

At Radiant Health Massage LLC, we value your time and ours. Appointments must be canceled or rescheduled at least 24 hours in advance to avoid a late-cancellation charge.
Beginning November 2025, all payments are non-refundable. If you cancel within the approved time frame, a credit will be applied to your account for future use. Credits must be redeemed within 90 days of the original appointment date.
No refunds will be issued for cancellations, no-shows, or same-day changes.

We appreciate your understanding as this policy helps ensure fair scheduling for all clients and consistent availability of appointment times.

CANCELLATION & CREDIT POLICY

1. Valid Credit Card Required:
A valid credit card is required to reserve all appointments.

2. Cancellation Notice:
Clients are required to provide at least 24 hours’ notice if they need to cancel or reschedule an appointment. This advance notice allows the practice to offer the appointment slot to another client.

3. Cancellation Fees:
Clients who cancel with less than 24 hours’ notice may be charged 50% of the scheduled service price. If a client fails to show up for a scheduled appointment, they may be charged the full service amount.

4. Late Arrivals:
Appointments are scheduled to accommodate specific clients. Arriving late may result in a shortened session out of respect for the next client’s time. The therapist will determine if there is sufficient time to begin the service. The full session fee still applies regardless of shortened time.

5. Gift Cards & Prepaid Sessions:
Gift cards, prepaid services, vouchers, and promotional credits must be used within 90 days of purchase unless otherwise stated. Expired credits may be forfeited or subject to reactivation fees at the discretion of Radiant Health Massage.

6. Series Packages:
All series or package sessions must be completed within 90 days from the date of the first session, unless prior arrangements are made. Unused sessions after 90 days will automatically expire and are non-refundable, non-transferable, and hold no cash value.

7. Membership Credits:
If a membership is canceled or paused, any remaining credits must be used within 60 days of cancellation. After 60 days, unused credits will expire automatically and cannot be reactivated or refunded.

8. Contact Information:
Clients are encouraged to call or text (571) 368-4084 if they need to cancel, reschedule, or have questions about their account.

9. VA Community Care Appointments (Veteran Patients):

VA Community Care clients are scheduled under an approved referral authorization with limited sessions and timeframes.

• Cancellations or Reschedules: Veterans must provide at least 24 hours’ notice if they need to cancel or reschedule their appointment.

• No-Shows: Missed appointments or repeated cancellations without notice may be reported to the VA, which could delay future authorizations or impact continuation of care.

• Session Expiration: All authorized sessions must be used before the VA referral expiration date. Any unused sessions after the expiration cannot be rescheduled or carried over.